An order has to be placed a reasonable time before expected dispatch
Specification precision is of utmost importance, to ensure correctness during packing
The customer is in charge of :
1. Goods transport fee.
2. Goods movement follow up.
Goods on transit are no longer Trojesee Traders Limited responsibility
All queries should be forwarded within 7 days from document date
Goods sold may not be returned, this is unless :
1. Trojesee Traders Limited is responsible for the packing error, in which, goods must be returned exactly as they left the company.
2. The customer wishes to have the goods exchanged with other of similar price and nature, in which, goods must be returned exactly as they left the company.
Paid or not, goods are the customer's responsibility once they leave the shop under the customers knowledge and specifics agreement
Money paid is not refundable, unless
1. Trojesee Traders Limited is responsible for any error leading to the return and there are no similar goods for exchange, in which, goods must be returned exactly as they left the company.
2. The customer wishes to have the goods exchanged with others of similar price and nature, in which, goods must be returned exactly as they left the company.
Any extra charges incurred during transactions between Trojesee Traders Limited and the customer are added to the customers bill.
Transactions done by cheque are rendered pending until the cheque is cleared.
Any charges incurred due to dishonoured cheques are payable by the client.
The customer is responsible for double checking his/her item(s) before leaving it with the workshop team
The item brought to the workshop must not exceed the amount of time agreed upon between the customer and the company, otherwise, any extra day will be charged.
Instruction on what service a customer wishes upon his/her item(s) must be precise, otherwise, the company is not responsible for any mistake caused by misinformation
Payments are done after the service, unless there are required raw materials that the company provides prior to the service.
All media (Images, logos, banners or even slogans) are strictly property of Trojesee Traders Limited, their use outside the company without the company consent is a violation of the company's terms
Use of our platforms to engage in pettiness, hate speech, racism, tribalism or any morally and politically incorrect manner is a violation of the company's terms.
Use of Trojesee Traders Limited company name without the company's consent is a violation of the company's terms